Responsible Gambling

Our approach to responsible gambling

Responsible gambling means making deliberate choices about when, how often and how much you gamble. It also means understanding that gambling outcomes are based on chance and that no strategy can guarantee a win. Wild Casino encourages players to set personal boundaries before they play and to keep gambling within those boundaries.

Gambling should only be undertaken by people who meet the applicable legal age and location requirements. If you are under the legal gambling age, you must not create or use an account. Parents, carers and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling services.

Your gambling activity should be funded only with money you can afford to lose after essential costs have been covered. Do not use money needed for rent, household bills, food, education, debt repayments or other important commitments. Do not borrow money, sell belongings or use credit to continue gambling.

Practical principles for safer play

• Treat gambling as paid entertainment rather than a source of income.
• Set a spending limit before you begin and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Avoid gambling when you are upset, tired, stressed, bored or affected by alcohol or other substances.
• Accept losses as part of gambling and never chase them.
• Do not increase your stakes to try to recover money you have lost.
• Keep your account details private and do not allow other people to gamble through your account.

A win does not mean that another win is more likely, and a loss does not make a win due. Each game or wager has its own outcome. Taking this into account can help reduce impulsive decisions and unrealistic expectations.

Recognising when gambling may be becoming a problem

Problem gambling can develop gradually. Some people may not notice a concern until gambling begins to affect their finances, relationships, work, study, sleep or mood. You do not need to wait for serious harm before taking a break or asking for help.

Possible warning signs

• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Spending more time or money gambling than you originally intended.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Hiding gambling activity, account transactions or losses from family and friends.
• Borrowing money, using credit or missing important payments because of gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Continuing to gamble even though it is causing arguments or problems at home, work or study.
• Neglecting sleep, health, relationships or other responsibilities in order to gamble.
• Feeling regret, shame or distress after gambling but returning to it soon afterwards.

One warning sign may be enough reason to pause and review your gambling. Consider stopping play, removing access to gambling funds and speaking openly with someone you trust. A qualified counsellor or support service can help you understand what is happening without judgement.

Do not chase losses

Chasing losses is the attempt to recover money by continuing to gamble or increasing the amount wagered. It can lead to decisions made under pressure and may cause losses to increase quickly. If you have lost more than planned, stop gambling and take time away from the account. A loss is not a debt that gambling can reliably repay.

If gambling is affecting your financial situation, consider speaking with a financial counsellor as well as a gambling support professional. Getting advice early may help you manage bills, debts and other practical concerns.

Safer gambling tools and account controls

Safer play tools can help you make decisions before gambling becomes difficult to control. The tools available may depend on the account, service and applicable requirements. Review the options shown in your account or contact the available support channel if you need help understanding a setting.

Set personal limits

Where available, consider setting limits on deposits, spending, losses or wagering activity. Choose an amount that fits comfortably within your entertainment budget. A limit should be set before you start gambling and should not be treated as an amount you need to reach.

Use time reminders and breaks

Long sessions can make it harder to keep track of time and spending. Use session reminders or take planned breaks where those options are provided. Step away from the device, do something unrelated to gambling and return only if you still feel comfortable and in control.

Take a temporary break

A temporary break can be useful if gambling has become too frequent or is affecting your concentration, mood or budget. During a break, avoid looking for alternative gambling accounts or services. Use the time to review your finances, speak with someone you trust and consider professional support.

Consider self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a set period or longer. If this option is available, follow the instructions provided to request it. Once self-exclusion has been requested, do not attempt to open another account or use another person's account. If you want to gamble again after a break, first consider whether professional advice would be helpful.

Protect your account

Use a secure password, keep your login information confidential and sign out when using a shared device. Do not give another person access to your account or payment method. If you believe someone else has accessed your account, stop using it and follow the account security or support instructions available on the website.

Getting help and supporting someone else

If you are concerned about your gambling, help is available. Speaking with a trusted friend, family member, doctor, counsellor, financial counsellor or gambling support service can be a useful first step. You can ask for support even if you are not sure whether your gambling meets a particular definition of harm.

Australian players can seek assistance through local gambling support services and recognised Australian help organisations. These services may offer confidential information, counselling, financial guidance and support for affected family members. Search for a service in your state or territory using an official Australian government or health service website.

If you are supporting another person

• Choose a calm time to raise your concerns and focus on specific behaviour rather than blame.
• Explain how the gambling is affecting you or the household using clear, respectful language.
• Encourage the person to speak with a qualified support service.
• Avoid lending money or covering gambling losses if doing so may allow the problem to continue.
• Protect shared finances and important documents where appropriate.
• Set boundaries about gambling in the home and about access to household funds.
• Remember that you cannot control another person's choices, but you can seek support for yourself.

If gambling is connected with immediate danger, threats, severe distress or thoughts of self-harm, seek urgent assistance through local emergency services or a crisis support service. Your safety and the safety of others should come first.

Wild Casino encourages players to use the safer gambling information and account controls available to them. If you feel that gambling is no longer enjoyable or manageable, stop playing, use the strongest available restriction and seek independent support as soon as possible.