Privacy Policy | Wild Casino

About this Privacy Policy

Wild Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information connected with the Wild Casino website, player accounts, customer support interactions, payments, verification processes, and related online services. It should be read together with any applicable website terms, responsible gaming information, and notices presented to you when information is collected.

Personal information means information that identifies you or could reasonably be connected with you. The information handled may depend on how you use the website and which services or features you access. You may be able to browse some parts of the website without opening an account, but account, payment and verification services generally require additional information.

This policy may be updated from time to time to reflect changes to the website, services, technology, business practices, or legal requirements. When you continue using the website after an updated policy is made available, the revised wording may apply to information collected after that point. Players should review this page occasionally for the latest information.

Information we may collect

The information collected by an online casino can vary according to the account activity, payment method, verification status, communications and device used. Wild Casino may handle the following categories of information:

Account details, such as your name, date of birth, username, password, residential details, contact details and account preferences.
Identity and verification information, including documents or details used to confirm identity, age, eligibility, account ownership or the source of activity where checks are required.
Payment and transaction records, such as deposits, withdrawals, bets, gaming activity, payment method details, transaction history, account balances and related fraud or risk information.
Communications and support information, including messages, requests, feedback, complaints, records of contact and information you provide when asking for assistance.
Technical and device information, such as internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, referral information and approximate location derived from technical data.
Cookie and similar technology information, including session details, preferences, security events, website usage and interactions with online content.
Information connected with marketing choices, including whether you have agreed to receive promotional communications and how you interact with those communications.

Some information may be collected directly from you when you register, complete a form, upload verification material, make a transaction, contact support or adjust your preferences. Other information may be generated automatically when you use the website. Information may also be received from payment providers, identity and verification services, fraud prevention services, technology providers or other parties involved in supporting the website, where this is permitted and appropriate.

You should provide information that is accurate, current and complete where it is requested for account, payment or verification purposes. If required information is not provided, some account functions or services may not be available, or additional checks may be needed before activity can continue.

How information is used

Personal information is generally used to operate and administer the Wild Casino website and services. The purposes for handling information may include the following:

Creating, maintaining and managing your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use the services.
Carrying out security, anti-fraud, anti-money laundering, risk and account integrity checks.
Providing customer support, responding to questions and resolving complaints or technical issues.
Monitoring website performance, improving features, testing functionality and developing safer and more reliable services.
Personalising content, remembering settings and showing information that is more relevant to your use of the website.
Sending service messages, account notices, security alerts and other communications needed to administer your account.
Sending marketing communications where you have provided consent or where another permitted basis applies, subject to your available choices.
Meeting legal, regulatory, tax, accounting, dispute resolution, security and responsible gambling obligations.

Information may be used for more than one purpose. For example, transaction records may be needed to provide payment services, investigate unusual activity, answer a support request and meet record-keeping obligations. Access to information should be limited to people or service providers who need it for a legitimate business, security, operational or legal purpose.

Wild Casino may use aggregated or de-identified information for analysis, reporting, security monitoring and service improvement. Information presented in a form that does not reasonably identify an individual may be used for broader statistical or operational purposes.

Sharing, security and retention

Information may be shared when necessary to provide the services, protect players and the website, process transactions, complete checks, respond to requests, or meet legal and operational obligations. This may include sharing relevant information with payment providers, verification and identity-check providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers, and other suppliers that assist with operating the website.

Information may also be disclosed where reasonably necessary to protect the rights, safety, property or security of players, Wild Casino, service providers or other people; to investigate suspected fraud, abuse or unlawful activity; to enforce applicable terms; or in connection with a business change, dispute or legal process. Service providers should only receive information relevant to the services they perform and may be required to protect it.

Some service providers may handle information in countries other than Australia. Where information is transferred or accessed internationally, appropriate steps may be taken to support its security and lawful handling. The protections and privacy rules in another country may differ from those in Australia.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, authentication processes, monitoring and internal procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in an appropriate manner.

Cookies and your choices

Wild Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, support security, understand website use and improve the online experience. Some cookies are necessary for core features, such as account access, navigation and transaction security. Other cookies may help with performance, analytics, personalisation or marketing, depending on the website features in use and the choices available to you.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies, receive alerts when cookies are being used, or set different preferences for different websites. Blocking or deleting certain cookies may affect the operation of the website, including account access or other features that depend on a saved session.

You can also manage marketing choices through the unsubscribe or preference options included in a promotional message, where available. Choosing not to receive marketing does not stop essential service communications, such as account, security, transaction or support messages.

Your data rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

To exercise a data right or make a privacy request, contact support@wildcasino.wtf. Please explain what you are requesting and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to verify your identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

A request to delete information or withdraw consent does not necessarily remove every record immediately. Deletion may be limited where information is needed to provide an active service, investigate security or fraud concerns, resolve a dispute, protect another person, or meet a legal, accounting, transaction, verification or record-keeping requirement. Where information must be retained, it will be kept for the required purpose and handled in accordance with this policy.

If you have consented to marketing, you can withdraw that consent by contacting support@wildcasino.wtf or using an available unsubscribe option. You may still receive essential communications connected with your account or transactions. A request may take reasonable time to process, particularly where messages have already been scheduled or where different communication systems are used.

Wild Casino aims to respond to genuine privacy requests within a reasonable timeframe. The response may explain if a request cannot be fully completed, including where an exception or retention requirement applies. If you have a concern about the handling of your personal information, please contact support@wildcasino.wtf so the matter can be reviewed.